IAS Monthly Newsletter

June:

Shared Learning | Incidents & Complaints

Infection Prevention and Control

As you know, the government has published it’s new guidance on Infection Prevention and Control and this has meant that we have updated our guidance. The key changes are that in extended hours, patients and staff are no longer required to wear facemasks routinely. If someone has respiratory virus symptoms, they should be requested to wear a mask if attending a face to face appointment. At UTC, routine mask-wearing continues for patients and staff. All sites are able to see “hot” patients if needed following a risk assessment – these people should be asked to wear masks. Routine lateral flow testing and guidance remains as it was. Please follow links for IAS guidance and National Guidance.

Testing-and-Isolation-Latest-Guidance-004.docx (live.com)

220614 IPC COMMS FOR IAS JUNE 2022 Latest update to guidance


Host-Site Assurance Process 

We have now updated our Site Assurance Template in line with national IPC guidance and will be visiting our host sites over the next 2 months to complete as per CQC and Health and Safety requirements.

Please see link below to view our new Site Assurance Template.

https://www.improvingaccessservices.co.uk/wp-content/uploads/2022/06/SITE-ASSURANCE-TEMPLATE.docx

Staff Feedback Update:

Nurses/HCAs

Regarding appointment booking and confusion surrounding different clinics:
We are currently working on the booking process for IAS and investigating training for reception staff to ensure that they have the tools they need in order to triage correctly. 
There are also daily crosschecks in place to correct booking errors and individual feedback is provided.
We will keep you updated on this as we progress.

After feedback regarding site rotation, we have extended the block at the start of clinic to 20 minutes to enable you to reacquaint yourselves with the location of equipment.

Regarding data entry on systems: 
The Ardens template is now live, as you are aware. Please do let us know if there are any issues using it. Hopefully this introduction has improved your experience within IAS!

Patient Feedback | May

Positive: 

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Negative: